Privacy Policy

At Think Solar Pty Ltd, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, our website, and our services.

1. Information We Collect

We may collect the following types of information:

Personal Information:

• Name, address, email, and phone number
• Property details for solar assessments
• Billing and payment information
• Any other information you voluntarily provide

Non-Personal Information:

• Website usage data, IP address, browser type, pages visited
• Cookies and similar tracking technologies

2. How We Collect Information

We collect personal information when you:

• Request a quote or consultation
• Purchase or enquire about our products/services
• Subscribe to our newsletters or marketing communications
• Contact us by phone, email, or through our website
• Interact with us on social media

We may also collect information from third-party service providers (e.g., credit agencies, industry partners) where necessary and lawful.

3. How We Use Your Information

We use your information to:

• Provide and deliver our solar products and services
• Process orders, payments, and warranty claims
• Respond to enquiries and provide customer support
• Conduct site assessments and prepare proposals
• Send important updates, invoices, and service notifications
• Improve our products, services, and website experience
• Comply with legal and regulatory obligations

We will not sell or rent your personal information to third parties.

4. Disclosure of Information

We may share your personal information with:

• Installers, contractors, and suppliers involved in delivering your system>
• Financial institutions for payment processing>
• Regulatory bodies (e.g., Clean Energy Council) where required>
• Service providers who assist us with IT, marketing, and operations>
• As required by law, court orders, or government authorities>

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage, restricted staff access, and encryption where appropriate.

6. Access & Correction

You have the right to request access to, or correction of, your personal information. To do so, please contact us using the details below.

7. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and analyse traffic. You can choose to disable cookies through your browser settings, though some site features may not function correctly.

8. Marketing Communications

By providing your details, you consent to receiving marketing communications from us. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.